Junior ServiceNow Automation Specialist - Hougang

Join Us as a Junior ServiceNow Automation Specialist!

We're looking for a talented and enthusiastic individual to join our team as a ServiceNow Automation Specialist with a focus on ITSM modules. In this role, you'll play a key part in customizing, configuring, and managing our ServiceNow platform to optimize our IT service delivery and support our business processes.

• What You'll be Doing:
• Configure, Administer and Support existing ServiceNow instances to enforce best practices and system ease-of-use and dependability.
• Daily Monitoring the incidents and Resolve incidents and requests within set SLAs.
• Manage User accounts, groups, and access controls.
• Configure and maintain ITSM modules, including Incident Management, Problem Management, Change Management, and Request Management.
• Create custom workflows and automations to improve efficiency.
• Monitor system performance and troubleshoot issues.
• Implement updates and upgrades.
• Write basic scripts and workflows using ServiceNow scripting languages (GlideRecord, GlideAjax).
• Design and develop user-friendly service catalog forms using ServiceNow platform capabilities.
• Define fulfillment workflows and approval processes for catalog items.
• Integrate ServiceNow with other platforms and systems.
• Generate reports and dashboards to track key performance indicators (KPIs).
• Analyze data to identify trends and opportunities for improvement.
• Work closely with IT teams, business units, and stakeholders to understand their needs and translate them into ServiceNow solutions.
• Provide ongoing support and training to users on ServiceNow functionalities.
• Participate in continuous improvement initiatives for the ITSM platform.
• Strong understanding of ITIL principles and best practices.
• Ability to work independently and manage multiple tasks.
• Continuous learning mindset and enthusiasm for new technologies
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• What We’re Looking For:
• Bachelor’s degree in a related field (IT, etc.) from an accredited university.
• 2 years of ServiceNow related work experience
• Excellent problem-solving skills and service orientation
• Very strong communication skills and experience communicating to diverse internal and external stakeholders.
• Strong customer focus
• Strong customer focus Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

If you're ready to jump into a role where you can make an impact from day one and grow your skills in a future-proof field – we’d love to hear from you!