ServiceNow Business Analyst - Geylang
JonDavidson Pte Ltd Geylang Full-time
What you'll be doing
- Gathering, analysing and documenting business requirements for new ServiceNow implementations and enhancements
- Translating business requirements into functional specifications and design documents
- Collaborating with cross-functional teams to ensure solutions meet the needs of the business
- Testing and validating ServiceNow configurations and workflows
- Providing training and support to end-users on the use of the ServiceNow platform
- Continuously identifying opportunities to improve the ServiceNow solution and enhance user experience
- Maintaining up-to-date documentation and knowledge base articles
- Minimum of 3 years' experience as a ServiceNow Business Analyst or a related IT business analysis role
- Strong understanding of ServiceNow platform capabilities and best practices
- Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions
- Experience in conducting user interviews, facilitating workshops, and eliciting requirements
- Proficiency in process mapping, data modelling, and creating functional specifications
- Effective communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
- Familiarity with Agile/Scrum methodologies and project management tools
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and insurance benefits
- Opportunities for career development and skill enhancement
- Flexible work arrangements and a supportive work environment
- Team-building events and social activities
If you're excited about the prospect of joining our team and contributing to the success of our ServiceNow platform, we encourage you to apply now.
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