Client Experience & Operations Manager (Fitness Studio / Gym Management) - Toa Payoh
About Pineapple MMA
Pineapple MMA is Singapore’s premier Muay Thai and Boxing gym — internationally recognised for our elite coaching, vibrant community, and transformative results. More than just a gym, we’re a movement: a high-performance training ground where individuals grow stronger, fitter, and more confident — in and out of the ring.
We’re looking for a Client Experience & Operations Manager to lead our front-of-house experience and keep our daily operations running like a well-oiled machine. You’ll be at the heart of the action — shaping first impressions, building relationships, and ensuring every visit to Pineapple MMA feels seamless, professional, and community-first.
What You’ll Be Responsible For
Member Experience Leadership- Be the welcoming face of Pineapple MMA — greeting members and visitors, managing check-ins, and setting the tone at the front desk.
- Provide high-touch support to new and existing members — from explaining membership plans to handling feedback with care and confidence.
- Ensure the gym runs smoothly day-to-day — from stock monitoring and locker room readiness to handling payments and facility standards.
- Lead and maintain back-end operations, including class scheduling, point-of-sale systems, and communications.
- Coordinate with external vendors for repairs, upgrades, and general upkeep — ensuring service standards remain top-tier.
- Troubleshoot facility issues quickly and proactively.
- Manage weekly shift schedules for front-of-house staff and instructors.
- Provide adhoc operational support when needed.
- Step up and step in where needed — whether it’s helping with a launch event, improving systems, or refining the client journey.
- Champion our values of hospitality, hustle, and heart.
- 1–3 years of experience in operations, customer service, hospitality, or fitness studio management
- Friendly, approachable, and solution-oriented — great with people and detail-driven
- Strong organisational skills and ability to manage multiple moving parts
- Comfortable using (or learning) tools like Google Drive, WhatsApp, spreadsheets, POS systems, and Mindbody
- Calm under pressure and thrives in fast-paced environments
- Bonus: Passion for fitness, Muay Thai, or community building!
Work Schedule
This is a full-time, 6-day work week with rotating shifts (weekday evenings and weekends included).
Typical Shifts:
- Opening: 7:00am – 3:30pm
- Closing: 1:30pm – 10:00pm
- Weekend: 9:00am – 4:00pm
- Salary: SGD $2,800 – $3,500/month
- Performance Bonuses based on individual and team impact
- Free Membership: Unlimited classes + open gym access
- Staff Discounts on Pineapple MMA merchandise
- Career Growth: Be part of a fast-growing, globally respected fitness brand
- What We Value
We’re looking for someone who:
- Takes ownership and pride in their work
- Communicates clearly, warmly, and confidently
- Stays calm, proactive, and solutions-focused under pressure
- Cares deeply about community and culture
- Has a genuine passion for fitness, martial arts, or helping people grow
- How to Apply
Apply directly by submitting your applications here. OR Send your resume and a short cover letter to [email protected] with the subject: Client Experience & Operations Manager – [Your Name].
We can’t wait to meet someone who’s ready to grow with us and elevate the experience of every person who walks through our doors.