Customer Service Executive (Telco/Telecommunications) - 5 days Office Hours

Summary Benefits:

• Basic salary $2800 - $3500 + Bonus
• 5 days work week (Mon - Fri), Office Hours
• Location : East (Walking Distance from MRT)
• Great Working Environment

Responsibilities:

• Carry out handset activation, configuration, and provisioning to ensure all devices are operational and compliant with company standards before deployment.
• Assist customers with initial device setup, explain basic features and usage, and verify personal information with proper documentation handling
• Work closely with the IT Support team to troubleshoot and escalate device-related issues, while maintaining accurate logs and documentation.
• Ensure timely service fulfilment, adherence to data privacy and safety protocols, and contribute to regular reporting on service progress.
• Support customers with product and service inquiries, basic troubleshooting, and escalate complex feedback or complaints when necessary.
• Coordinate effectively with Customer Service and Logistics teams to support smooth service fulfilment across departments.
• Perform other assigned tasks as needed to support overall operational and service delivery objectives.

Requirements:

• Candidate with experience in telco/ telecommunication industry/ mobile phone activation or service provisioning will have added advantages (but not mandatory).
• A team player with a strong customer-focused mindset.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Zach Soew (R22104243)