Delivery Operations Executive
About the role
We are looking for a Operations Executive to assist the company in managing drivers and key customer accounts.
As a Delivery Operations Executive at UParcel, you will play a pivotal role in ensuring the seamless and efficient delivery of parcels across Singapore. In this full-time position, you will be responsible for overseeing and optimizing the day-to-day delivery processes, driving continuous improvement and enhancing customer satisfaction.
Working Hours: 5 days work week. Friday, Saturday, Sunday, Monday, Tuesday. (including Public Holidays, with Off-in-Lieu provided). 10am - 8pm. Wednesday and Thursday are off days.
What you'll be doing- Assigning of deliveries to drivers in the system via direct calling
- Manage and coordinate the delivery drivers, ensuring timely and accurate dispatch of parcels to customers
- Account handling of selected key customers
- Monitor delivery performance metrics and identify areas for improvement to optimise operational efficiency
- Implement and oversee delivery route planning and scheduling to maximise productivity and reduce costs
- Identify and recommend process improvements to enhance the overall delivery experience
- Provide training and support to delivery personnel to maintain high standards of service
- Assist manager in executing daily operations to achieve the monthly and quarterly KPI and business results in the department
- Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations
- Possess a Proactive and 'Can-Do' attitude in resolving issues and problem solving
- Minimum 3 years of experience in a delivery operations or logistics role, ideally within the last mile delivery
- Strong understanding of delivery processes, route planning and operational best practices
- Excellent problem-solving and decision-making skills, with the ability to think strategically and implement practical solutions
- Proficient in data analysis and performance monitoring, with the ability to interpret and act on key metrics
- Effective communication and interpersonal skills, with the ability to liaise with cross-functional teams
- Proven track record of leading and motivating teams to achieve operational excellence
- Familiarity with relevant health, safety and environmental regulations in the logistics industry
What we offer
At UParcel, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance
- Annual leave and birthday leave
- Opportunities for career development and professional training
- Staff discounts on our delivery services
- A dynamic and collaborative team culture
Apply now to join our dynamic team and be a part of our exciting journey!