Level 1 IT Support Engineer

apartmentWin-Pro Consultancy placeGeylang descriptionTemporary calendar_month 

Job Description

We are looking for a Level 1 IT Support Engineer with at least 2 years of experience to provide first-level technical support and ensure smooth operation of hardware, software, and network systems.

Key Responsibilities
  • Provide first-level support for hardware, software, and network issues
  • Install, test, and repair computing equipment and peripherals
  • Perform start-up and commissioning of systems at customer sites
  • Manage incidents and service requests, ensuring timely resolution
  • Handle access management and change requests according to company policies
  • Prepare and maintain documentation of service reports and maintenance activities
Requirements
  • Minimum 2 years of experience in IT support
  • Diploma or higher in Information Technology, Computer Science, or related field
  • Knowledge of Windows/Linux operating systems and basic networking
  • Strong troubleshooting and problem-solving skills
  • Good communication skills and customer-oriented mindset
Work Arrangement
  • Primary location: Chinatown Point or Goldhill Plaza
  • Occasional visits to 6 Marsiling Lane office
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