Housekeeping Supervisor
Ibis Rochor Full-time
About the role
Join the energetic team at IBIS Singapore on Bencoolen as a Housekeeping Supervisor. In this full-time position, you will play a pivotal role in maintaining the pristine presentation of our hotel, ensuring our guests enjoy a comfortable and relaxing stay.The role is based in the Rochor Central Region.
What you'll be doing- Supervise daily housekeeping operations to ensure guest rooms, public areas, and service areas meet hotel cleanliness and presentation standards
- Inspect guest rooms and public areas to maintain quality standards and maximum guest satisfaction
- Supervise and support Housekeeping Attendants in their daily tasks and performance
- Coordinate closely with Front Office regarding room status updates and guest requirements
- Attend to guest requests, feedback, and complaints in a professional and timely manner
- Report and follow up on maintenance and repair issues with the Engineering team
- Assist in managing housekeeping supplies, linen inventory, and lost & found procedures
- Ensure housekeeping equipment and cleaning tools are properly maintained and used safely
- Support staff training, orientation, coaching, and performance monitoring
- Maintain housekeeping records, operational reports, and departmental documentation
- Ensure compliance with hotel policies, hygiene, health & safety, and emergency procedures
- Promote teamwork, sustainability practices, and Accor values within the department
- Minimum 3 years of experience in a housekeeping supervisory role within the hospitality industry
- Strong attention to detail and ability to maintain high standards of cleanliness
- Excellent communication and interpersonal skills to effectively lead and motivate a team
- Problem-solving skills and the ability to work under pressure to meet deadlines
- Proficient in Microsoft Office suite and able to use housekeeping management software
- Passionate about providing exceptional customer service and creating a comfortable guest experience
What we offer
At IBIS Singapore on Bencoolen, we are committed to the well-being and development of our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Opportunities for career advancement and ongoing training
- Discounted room rates at IBIS hotels worldwide
- Employee wellness initiatives and social events
- Comprehensive health insurance plan
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