Toa Payoh - Customer Service Officer
Watch Exchange Toa Payoh Full-time
Watch Exchange Pte Ltd is among the leading boutiques for the buying, selling, and trading of pre-owned luxury watches. We pride ourselves on professionalism, integrity, and exceptional service. As our business continues to grow, we are looking for a dedicated and customer-oriented Customer Service Officer to join our team.
What You’ll Do- Handle watch purchasing, price negotiation, and customer enquiries.
- Manage servicing, repairs, protective film applications, and inventory.
- Assist with watch authentication and related documentation.
- Support sales and marketing through product photography, editing, and listings.
- Perform administrative and bookkeeping tasks.
- Liaise with the Virtual Assistant team and handle ad-hoc duties as required.
- Bachelor’s Degree or equivalent.
- Prior experience in the luxury watch or pawnshop industry is an advantage.
- Strong communication and interpersonal skills.
- Goal-oriented with the ability to work independently.
- Able to commit to retail hours (including weekends), 5 days per week.
- Safe and healthy working environment.
- Opportunities to learn and gain diverse skill sets.
- Visibility of work and recognition of contributions.
- Year-end bonuses and growth potential.
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