Front Desk cum Operations Executive

About Us MaxGolf Pte Ltd is a premier indoor golf simulator venue offering an immersive golfing experience for enthusiasts and beginners alike. We pride ourselves on delivering exceptional customer service and a welcoming environment. Our mission is to provide our customers with the best products, expert advice and exceptional experiences, and we're looking for talented individuals like you to help us achieve this goal.

Job Summary

MaxGolf Pte Ltd seeks a motivated Front Desk cum Operations Executive to manage daily operations at our flagship store in the Central Region. This full-time role focuses on delivering exceptional customer experiences and driving business growth through operational excellence.

• Lead front desk operations by managing customer check-in, booking, and payment processes to ensure a seamless guest experience
• Deliver friendly and professional service to all guests, fostering positive customer engagement and satisfaction
• Coordinate inventory management, order processing, and logistics to maintain efficient store operations and product availability
• Analyze sales data and customer feedback to identify and implement process improvements that enhance operational efficiency and customer satisfaction
• Support basic shop operations to ensure smooth daily functioning of the golf studio environment
• Enforce compliance with company policies, procedures, and health and safety regulations to maintain a safe and orderly workplace
• Perform basic housekeeping duties to uphold a clean and welcoming environment for customers and staff

• Minimum 3 years’ experience in a customer-facing operations role, preferably within retail or hospitality sectors
• Proficient in using retail management software and tools to support operational tasks and data analysis
• Strong communication and interpersonal skills demonstrated through effective customer engagement and team collaboration
• Proven problem-solving and decision-making abilities focused on delivering exceptional customer service outcomes
• Thorough understanding of inventory management, logistics, and data analysis to optimize store performance
• Passion for the golf industry and commitment to contributing to business growth