Customer Service Officer #76540

Customer Service Officer #76540

• Industry/ Organization Type: Semiconductor
• Position Title: Customer Service Officer
• Working Location: Hougang
• Working Hours: 8.30am – 5.30pm
• Salary Package: Basic up to $3200 + AWS
• Duration: Permanent Role

• Process customer orders and purchase orders to vendors.
• Communicate with vendors to reschedule deliveries and resolve urgent issues.
• Monitor delivery schedules and arrange for faster deliveries when needed.
• Investigate and resolve any delivery problems.
• Handle returns and claims, including arranging for the return of damaged goods to vendors.
• Follow up with vendors about shortages or extra items in shipments.
• Prepare and submit weekly reports as required.
• Coordinate delivery dates and times with customers and relevant departments.
• Build and maintain good relationships with purchasing contacts.
• Check and verify invoices from forwarders or courier companies before payment, and prepare supporting documents if charges are to be billed back to suppliers or customers.
• Take on any other related duties or projects as assigned by your supervisor.
• Support the sales team by helping to process quotations and orders.
• Make sure all shipments are delivered on time.
• Continuously look for ways to improve purchasing processes and reduce costs.

• Minimum GCE “O” level or equivalent.
• 2 to 3 years of experience in customer service or purchasing.
• Proficient in MS Office, especially MS Excel.
• Knowledge of ACCPAC is an advantage.
• Good communication and negotiation skills.
• Able to take initiative and work hard.
• Strong follow-up skills and attention to detail.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #76540 on the email subject.

In such cases, we recommend continuing your job search to maximize your opportunities.

Angel Lim | EA Reg No.: R1769781