Yishun - Customer Service Officer (LyloDrive)

About Us

As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Overview:

The Customer Service Officer is responsible for providing exceptional service to customers from inquiry to vehicle return, ensuring a seamless rental experience. This role involves assisting customers with reservations, vehicle pick-up and drop- off, addressing inquiries and complaints, and ensuring compliance with company policies and procedures.

• Customer Assistance & Service Delivery
• Assist customers in selecting appropriate vehicle options based on their needs, including providing detailed information about rental terms, rates, policies etc
• Process rental reservations accurately using the company’s booking system, ensuring all necessary documents are completed and verified.
• Guide customers through the vehicle pick-up and drop-off process, including vehicle inspection and documentation.
• Escalate complex issues to supervisors or management when necessary.
• Reservation & Documentation Management
• Manage and update reservations efficiently in the booking system.
• Collect and verify customer identification, driving licenses, and other required documents.
• Ensure all rental agreements are signed and stored securely, including handling of modifications or cancellations of reservations as needed.
• Vehicle Inspection & Preparation
• Conduct or oversee vehicle inspections before and after rentals to note any damages or issues.
• Ensure vehicles are clean, fueled, and in good condition before handing over to customers.
• Report and document any vehicle damages or maintenance issues promptly.
• Payment & Billing
• Process rental payments accurately through designated payment channels.
• Handle billing discrepancies or payment issues professionally.
• Collaboration & Teamwork
• Work closely with the fleet management team to coordinate vehicle availability and maintenance.
• Collaborate with the sales team to convert inquiries into rentals and promote ongoing customer engagement.
• Support team members in achieving branch or company rental targets

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer literacy and familiarity with booking or reservation systems
• Customer-focused attitude with problem-solving skills
• Knowledge of local traffic laws and rental policies will be a bonus!
• Previous experience in customer service
• Class 3 Driving License with min of 2 years driving experience is a plus!
• Able to work on a 5.5 day calendar workweek.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!