Assistant Manager, New Business Operations (HNW Insurance)

We are partnering with a reputable high-net-worth (HNW) life insurer to hire an experienced Assistant Manager, New Business Operations to support end-to-end new business processing and policy issuance activities.

This role is ideal for candidates with strong life insurance operations experience, particularly within HNW or complex insurance environments.

• Manage end-to-end new business processing including:
• New application creation
• Underwriting follow-ups
• Correspondence preparation
• Receipt issuance
• Policy contract issuance
• Ensure all cases are processed in accordance with company policies, compliance requirements, and service turnaround standards
• Review offer letters, policy contracts, and special customer communications where required
• Ensure adherence to internal controls, regulatory requirements, KYC/AML, and due diligence standards
• Conduct quality reviews to identify operational risks, compliance gaps, and process improvement opportunities
• Provide day-to-day guidance, coaching, and operational support to team members
• Review work quality and support capability development within the team
• Assist with onboarding, training, and knowledge-sharing initiatives
• Act as deputy to the Team Lead when required
• Support system enhancement projects, new product launches, UAT testing, and process improvement initiatives
• Participate in ad-hoc assignments and operational projects as assigned

• Degree holder
• Minimum 8 years of insurance operations or new business processing experience, preferably within the HNW insurance sector
• Familiar with life insurance products, policy administration, and underwriting processes
• Experience with Indexed Universal Life (IUL) products will be advantageous
• Strong understanding of insurance policies, compliance, and operational controls
• Proficient in Microsoft Office applications including Excel, Word, and PowerPoint
• Strong analytical, organizational, and problem-solving skills
• High attention to detail with strong accuracy in operational processing
• Good verbal and written communication skills
• Strong interpersonal skills and ability to work collaboratively within a team
• Able to work independently in a fast-paced and dynamic environment

• Competitive remuneration package with performance bonus
• Comprehensive employee benefits including medical, dental, and insurance coverage
• 5-day work week
• Exposure to a growing HNW insurance business with strong career progression opportunities

All applications will be treated with strict confidentiality. Only shortlisted candidates will be notified.

Shirley Tan (EA Licence Number: 25S2710 /Registration ID: R21103665)