(Senior) Executive – Volunteer Management

Methodist Welfare Services (MWS) is committed to empowering people to have life to the full.

What started as an act of compassion has since grown into a network of services supporting communities across Singapore. We meet people at different points of struggle – poor health, strained relationships, financial distress, or simply feeling alone – and support them to rebuild resilience, restore dignity, and strengthen the relationships that matter most.

Together, our staff, volunteers, partners, and churches serve as a community so that care does not sit on any one pair of shoulders. Our hope is simple: that everyone, regardless of race, language or religion, discovers their strengths, grow into their potential, and experience fullness of life.

https://mws.sg/

• Support the development, implementation and constant improvement of the Volunteer Management (VM) structure and process and centre compliance.
• Responsible for implementing overall VM strategy and plan which include:
• Giving input on volunteering programmes and community outreach projects in discussion/collaboration with MWS centres and other stakeholders (churches, corporates, schools)
• Supporting the development of relevant training content as well as trainers to equip volunteers to perform their job roles
• Establishing and leveraging on volunteer relationships to develop deeper and more sustainable partnerships for MWS
• Managing the volunteer database and generate insights and recommendations from volunteering data
• Conducting regular volunteer needs assessments
• Managing communications and mobilisation of volunteers according to needs on the ground
• Assisting on the development of appreciation incentives and events for volunteers
• Enlarging base of corporate volunteering partnerships
• Identify publicity needs for volunteer campaigns and support development of publicity materials required to highlight MWS volunteering needs and opportunities.
• Manage volunteer relationships which includes managing new volunteer signups, developing and tracking engagement plans.
• Work with MWS volunteer leads towards the sharing and adoption of agreed programmes, standards and guidelines.
• Ensure that all centres comply with volunteer management SOPs and implement risk management procedures
• As a team player, help achieve set fundraising targets through planning and implementation of assigned donors and campaigns
• The role requires close collaborations with MWS’ network of centres and entails working and meeting cross-centre teams on a regular basis.

• Degree Holder in relevant qualifications.
• Minimum of 1-3 years’ work experience in project/event management, training and programme development (for senior role – 3 to 5 years of working experience)
• Experience in volunteer management in the social service industry is advantageous
• Strong in writing, communicating in English and conversant in a 2nd language
• Comfortable with making presentations and public speaking