Lifestyle Executive (Spa/Gym)
Pan Pacific Hotels Group Rochor Full-time
Position summary statement:
The Lifestyle Executive ensures exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. Responsible for driving programs, enhancing guest experiences, and supporting spa / gym / studio / pool operations to maximize revenue.This role focuses on attracting, engaging, and retaining spa / fitness members through operational excellence, effective sales strategies, personalized service, and promotional initiatives.
Primary Responsibilities:
Guest/Member Relationship Management- Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs and preferences are met.
- Proactively prospect and generate membership/spa package leads through calls, emails, networking events, and referrals.
- Meet and exceed membership/ spa package monthly/quarterly sales targets.
- Develop strong relationships with guests and members to understand and anticipate their lifestyle needs.
- Address and resolve any issues or requests.
- Plan, coordinate, and execute events / programs.
- Oversee logistics, scheduling, partners liaison and any special requests.
- Develop and introduce new lifestyle programs and initiatives that add value to the guests and members experience.
- Collaborate with various departments design programs that cater to the interests and needs of guests and members.
- Stay informed about lifestyle trends and incorporate innovative ideas to keep services relevant and engaging.
- Ensure the delivery of exceptional service across all lifestyle offerings, such as wellness, fitness, leisure activities, and dining experiences.
- Continuously improve services based on feedback and market trends.
- Lead a team to maintain high standards of service delivery and guest satisfaction.
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