#SGUNITED JOBS - Service Desk Engineer (Helpdesk)
ITCAN PTE. LIMITED Toa Payoh
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
Morgan McKinleyToa Payoh
Job Title: Service Desk Analyst (Onsite)
Job Type: 6 months contract with a possibility to extend or to go perm!
Salary: up to S$2,800/month plus completion bonus!
Are you passionate about delivering exceptional IT support? Join us as a Service...
ITCAN PTE. LIMITEDGeylang, 4 km from Toa Payoh
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s...
Rayton SolutionsChangi, 16 km from Toa Payoh
and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.
• Leads the team to perform service recovery in the event of issues.
• Manage daily manpower resourcing...