Service Desk Analyst

Salary: up to S$2,800/month plus completion bonus!

Are you passionate about delivering exceptional IT support? Join us as a Service Desk Analyst and be the first point of contact for our internal and external users!

Key Responsibilities:

• Act as the primary contact for inquiries and issues raised by users.
• Ensure client and stakeholder satisfaction by minimizing rework and meeting service targets.
• Serve as a backup resource during contingency situations to ensure seamless operations.
• Review and follow up on tickets with L2 Support to ensure timely updates and resolution within SLA deadlines.
• Prepare and analyze reports to identify actionable insights that drive process improvements.

Qualifications:

• Bachelor's Degree in Computer Science or related field.
• 1-2 years experience in Service Desk or IT Support role.
• Ability to work efficiently under pressure and meet deadlines.
• Strong communication and problem-solving skills.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA Registration No. R1110345