Choa Chu Kang - Product Owner

• Own and manage the end-to-end product lifecycle, from ideation to development, launch, and continuous optimization.
• Develop and maintain a clear product roadmap aligned with business goals, customer needs, and market opportunities.
• Monitor industry trends, emerging technologies, and the competitive landscape to inform and refine product strategy.
• Define and prioritize product features, enhancements, and bug fixes using data-driven insights.

• Act as the primary liaison between business stakeholders, technical teams, customer service, and external vendors.
• Communicate product changes and updates to both internal teams and external partners/customers.
• Collect and synthesize feedback from commercial teams, technical teams, retailers, and end users.
• Report on product performance and KPIs to the Business and Finance teams.

• Be accountable for Business-as-Usual (BAU) operations post-product launch.
• Support the business operations team in resolving daily issues related to product usage, retailer activities, and customer inquiries.
• Lead incident management efforts in collaboration with support and technical teams.

• Champion agile delivery practices using M1-certified tools such as Jira and Confluence.
• Translate business requirements into actionable technical scopes and user stories.
• Define clear test and acceptance criteria for each release and enhancement.
• Lead UAT and product validation exercises with internal and external stakeholders.

• Own the creation, monitoring, and reporting of platform and revenue KPIs.
• Analyze product usage, customer feedback, and operational data to identify improvement areas.
• Produce regular performance and recommendation reports to optimize user experience and product effectiveness.
• Lead continuous testing and optimization initiatives to enhance product performance and customer satisfaction.

• Understand current mobile app frameworks, best-in-class app capabilities, and digital product design principles.
• Provide expertise on native, hybrid, and PWA technologies, assessing trade-offs in customer experience, scalability, and time-to-market.
• Evaluate technical feasibility and ensure customer-centric implementation in collaboration with development teams.

• 3–5 years of experience in product management, digital transformation, or software delivery, ideally within the telecom or tech industry
• Familiarity with agile methodologies, with hands-on experience using Jira and Confluence
• Proven track record of translating business needs into product features and managing stakeholder communication
• Strong analytical skills with the ability to interpret product performance data and user feedback to drive continuous improvement
• Exposure to mobile or web app development, with an understanding of native vs. hybrid app technologies.
• Product Strategy & Roadmap
• Own and manage the end-to-end product lifecycle, from ideation to development, launch, and continuous optimization.
• Develop and maintain a clear product roadmap aligned with business goals, customer needs, and market opportunities.
• Monitor industry trends, emerging technologies, and the competitive landscape to inform and refine product strategy.
• Define and prioritize product features, enhancements, and bug fixes using data-driven insights.

• Act as the primary liaison between business stakeholders, technical teams, customer service, and external vendors.
• Communicate product changes and updates to both internal teams and external partners/customers.
• Collect and synthesize feedback from commercial teams, technical teams, retailers, and end users.
• Report on product performance and KPIs to the Business and Finance teams.

• Be accountable for Business-as-Usual (BAU) operations post-product launch.
• Support the business operations team in resolving daily issues related to product usage, retailer activities, and customer inquiries.
• Lead incident management efforts in collaboration with support and technical teams.

• Champion agile delivery practices using M1-certified tools such as Jira and Confluence.
• Translate business requirements into actionable technical scopes and user stories.
• Define clear test and acceptance criteria for each release and enhancement.
• Lead UAT and product validation exercises with internal and external stakeholders.

• Own the creation, monitoring, and reporting of platform and revenue KPIs.
• Analyze product usage, customer feedback, and operational data to identify improvement areas.
• Produce regular performance and recommendation reports to optimize user experience and product effectiveness.
• Lead continuous testing and optimization initiatives to enhance product performance and customer satisfaction.

• Understand current mobile app frameworks, best-in-class app capabilities, and digital product design principles.
• Provide expertise on native, hybrid, and PWA technologies, assessing trade-offs in customer experience, scalability, and time-to-market.
• Evaluate technical feasibility and ensure customer-centric implementation in collaboration with development teams.

• 3–5 years of experience in product management, digital transformation, or software delivery, ideally within the telecom or tech industry
• Familiarity with agile methodologies, with hands-on experience using Jira and Confluence
• Proven track record of translating business needs into product features and managing stakeholder communication
• Strong analytical skills with the ability to interpret product performance data and user feedback to drive continuous improvement
• Exposure to mobile or web app development, with an understanding of native vs. hybrid app technologies.
• Product Strategy & Roadmap
• Own and manage the end-to-end product lifecycle, from ideation to development, launch, and continuous optimization.
• Develop and maintain a clear product roadmap aligned with business goals, customer needs, and market opportunities.
• Monitor industry trends, emerging technologies, and the competitive landscape to inform and refine product strategy.
• Define and prioritize product features, enhancements, and bug fixes using data-driven insights.

• Act as the primary liaison between business stakeholders, technical teams, customer service, and external vendors.
• Communicate product changes and updates to both internal teams and external partners/customers.
• Collect and synthesize feedback from commercial teams, technical teams, retailers, and end users.
• Report on product performance and KPIs to the Business and Finance teams.

• Be accountable for Business-as-Usual (BAU) operations post-product launch.
• Support the business operations team in resolving daily issues related to product usage, retailer activities, and customer inquiries.
• Lead incident management efforts in collaboration with support and technical teams.

• Champion agile delivery practices using M1-certified tools such as Jira and Confluence.
• Translate business requirements into actionable technical scopes and user stories.
• Define clear test and acceptance criteria for each release and enhancement.
• Lead UAT and product validation exercises with internal and external stakeholders.

• Own the creation, monitoring, and reporting of platform and revenue KPIs.
• Analyze product usage, customer feedback, and operational data to identify improvement areas.
• Produce regular performance and recommendation reports to optimize user experience and product effectiveness.
• Lead continuous testing and optimization initiatives to enhance product performance and customer satisfaction.

• Understand current mobile app frameworks, best-in-class app capabilities, and digital product design principles.
• Provide expertise on native, hybrid, and PWA technologies, assessing trade-offs in customer experience, scalability, and time-to-market.
• Evaluate technical feasibility and ensure customer-centric implementation in collaboration with development teams.

• 3–5 years of experience in product management, digital transformation, or software delivery, ideally within the telecom or tech industry
• Familiarity with agile methodologies, with hands-on experience using Jira and Confluence
• Proven track record of translating business needs into product features and managing stakeholder communication
• Strong analytical skills with the ability to interpret product performance data and user feedback to drive continuous improvement
• Exposure to mobile or web app development, with an understanding of native vs. hybrid app technologies.

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