Senior Executive, Operations
Company description:
SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.
SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.
Job description:
The Senior Executive, Operations supports the day-to-day operations and administrative functions of the polyclinic. He/She assists in project management, operational coordination, process and system improvement initiatives, workflow reviews, and the development of SOPs and operational documents.
The role will be involved in new system implementations, including requirements gathering, user coordination, training delivery, train-the-trainer support, post-implementation evaluation, and ongoing monitoring. He/She will also perform secretariat duties, including coordinating meetings, and tracking follow-up actions.The Senior Executive works closely with clinic teams and stakeholders to monitor service indicators, support operations reviews, manage patient feedback, ensure timely resolution of operational issues, provide administrative support and perform ad-hoc duties as assigned by the supervisor.
Requirements- Degree in any discipline
- Experience in operations, healthcare, or administrative roles preferred
- Strong coordination, problem-solving, and communication skills
- Ability to manage multiple tasks in a fast-paced environment