Customer Service Agent (Car Park & Facility Services)

Job Overview:

We are looking for a dedicated Customer Service Agent to handle inbound and outbound calls related to car park issues, as well as other services such as waste management and public cleaning. The ideal candidate should be an active listener with excellent problem-solving skills, able to maintain professionalism while assisting customers, especially in high-pressure situations.

Key Responsibilities:

• Handle inbound and outbound calls related to car park issues and other services.
• Provide calm and professional support to drivers, even in challenging situations.
• Log customer inquiries, issues, and resolutions accurately in the system.
• Coordinate with internal teams to resolve parking or facility-related concerns efficiently.
• Assist with inquiries related to other company services.
• Adhere to company policies and procedures while delivering high-quality customer service.

Requirements:

• Experience in customer service or call centre operations is preferred.
• Strong verbal communication skills in English (additional languages are a plus).
• Ability to remain calm and professional when handling upset or frustrated customers.
• Active listening skills and a problem-solving mindset.
• Basic computer skills for logging calls and navigating customer service software.
• Willingness to work in a fast-paced environment with rotational shifts if required.