Customer Service Executive - Toa Payoh

apartmentVOIS Pte Ltd placeToa Payoh scheduleFull-time calendar_month 
We’re seeking a proactive Customer Service Executive to handle inquiries, resolve issues, process orders, and support sales via phone, email, and social media. The ideal candidate is organized, patient, and thrives in a fast-paced environment.

If you’re passionate about customer service, we’d love to have you join our team!

Key Accountabilities
  • Making & receiving customer inquiry calls
  • Handling customer complaints
  • Handle enquiries via phone, email and social media platform
  • Prepare sales proposals for existing and new customers
  • Execute order processing and order fulfilment tasks
  • Collate monthly sales report
  • Schedule work for technical teams to meet customers timelines
  • Any other duties as assigned and not limited to above responsibilities

Additional Information:

  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to share work among the customer service team
  • Time-management skills

Requirements:

  • minimum 2 years of working experience in the Sales/Customer Service field
  • minimum OA level or equivalent
  • excellent spoken and written English skills
  • proficient in MS Excel, Words & PowerPoint

Mon to Fri 9am - 6pm

Alternate Sat 9am to 12pm

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