Geylang - Customer Service Executive
VOIS Pte Ltd Geylang Full-time
We’re seeking a proactive Customer Service Executive to handle inquiries, resolve issues, process orders, and support sales via phone, email, and social media. The ideal candidate is organized, patient, and thrives in a fast-paced environment.
If you’re passionate about customer service, we’d love to have you join our team!
Key Accountabilities- Making & receiving customer inquiry calls
- Handling customer complaints
- Handle enquiries via phone, email and social media platform
- Prepare sales proposals for existing and new customers
- Execute order processing and order fulfilment tasks
- Collate monthly sales report
- Schedule work for technical teams to meet customers timelines
- Any other duties as assigned and not limited to above responsibilities
Additional Information:
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to share work among the customer service team
- Time-management skills
Requirements:
- minimum 2 years of working experience in the Sales/Customer Service field
- minimum OA level or equivalent
- excellent spoken and written English skills
- proficient in MS Excel, Words & PowerPoint
Mon to Fri 9am - 6pm
Alternate Sat 9am to 12pm
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