Collection Executive/Senior Executive (Based in SG - Genie Financial Services)
Carro Bishan Full-time
Job Description:
- Responsible for managing the collection of outstanding debts through phone calls or email, and other appropriate actions
- Negotiate payment plans with debtors, advise them on the payment options and methods to ensure successful collection of debts
- Generate necessary letters (includes payment reminders and final notice warnings) to debtors when payments are not being made
- In charge of end-to-end repossession process such as liaising with appointed repossession companies, issuing Repossession Order, and assets disposal
- Liaise with appointed law firms for various matters such as issuing various letters, conducting various searches on debtors and guarantors, and any ad-hoc matters
- Liaise with appointed debt collection companies and arrange for on-site visitation
- Manage Debt Repayment Scheme to ensure on time repayment from debtors
- Ensure proper filings, safe keeping of loan related documents and arrange archival
- Potentially attend hearings, acts as a runner to LTA, or police stations for case filing and so on
- Handle and manage any complaints from debtors or dealers professionally and remain courteous at all times 11) Responsible for escalating and reporting any suspicious / problem accounts to superior at the earliest instance 12) Ensure compliance to company policies, financial, process and industrial standards 13) Performs ad hoc duties as assigned by Supervisors Job
- Academic qualification: Diploma & equivalent
- 1 or 2 years of working in handling credit documents, loan administration, KYC / AML, and collection
- Competent in English (verbal & written) and Chinese (verbal)
- High level of integrity, meticulous and detail-orientated
- Strong ownership with ability to operate in a flexible, dynamic environment
- Ability to multi-task, deliver results and solve problem well under pressure to meet deadlines
- Open and willing to learn new things, take on new challenges and make adjustments to suit transitions in the workplace
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