Toa Payoh - System Support Engineer (L2 and above, End User) (PRIT)

We are seeking a proactive and skilled IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. This role involves incident resolution, request fulfillment, preventive maintenance, and collaboration with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

• Provide remote and desk-side support for end users, ensuring timely resolution of incidents and service requests.
• Perform preventive maintenance and system pre-checks to minimize disruptions.
• Act as the primary owner of assigned support cases, ensuring accurate prioritization and escalation when necessary.
• Communicate effectively with users during operational disturbances and provide clear guidance.
• Contribute to knowledge management by documenting known issues and workarounds.
• Support 2nd and 3rd line teams in problem identification and resolution.
• Ensure compliance with information security policies and procedures.

Qualifications &Skills:

• Proven experience in IT support or a similar role.
• Strong problem-solving skills and customer service orientation.
• Familiarity with ITSM tools and knowledge management systems. Understanding of ITIL processes and security best practices.
• Experience working in a global IT environment. Ability to work independently and in a team.
• Strong communication and documentation skills.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”.

We regret that only shortlisted candidates will be notified.

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