E-Commerce Senior Executive / Assistant Manager - Geylang
Ma Kuang Chinese Medicine & Research Centre Pte Ltd Geylang Full-time
Ma Kuang TCM is a trusted name in traditional Chinese medicine with over 25 years of presence in Singapore and a growing network of clinics across the region. We offer a full range of professional TCM services—including acupuncture, cupping, herbal medicine, and TuiNa therapy—delivered by a passionate team dedicated to holistic healing.
With a strong foundation built on trust, professionalism, and service, Ma Kuang is committed to modernising TCM through innovation while preserving its rich heritage. Join us and be part of a dynamic, supportive environment where your skills are valued, your growth is nurtured, and your work makes a real difference in people’s lives.
Benefits Overview:
- Annual performance bonus
- Medical benefits covered (GP, Dental, Optical, Health Screening)
- Staff & family discounts
- Insurance covered (IHP)
- Birthday allowance
- Leave allowances (Maternity/ Childcare/ Marriage/Compassionate)
- Employee referral fee
Job Summary
Ma Kuang is seeking a proactive and results-driven E-Commerce Executive to manage and grow our online presence across key platforms such as Shopee and Lazada. This role involves overseeing e-commerce operations, executing digital marketing strategies, and ensuring a seamless customer journey from order placement to delivery.
Key Responsibilities- Develop and execute sales strategies to increase product visibility and revenue on Shopee and Lazada.
- Coordinate content production such as product photoshoots, digital imaging, video creation and artwork development for EC platforms.
- Monitor and analyze KPIs, trends, and campaign effectiveness to drive traffic and conversion.
- Manage day-to-day e-commerce operations, including order processing, logistics coordination, and return handling.
- Provide timely and professional customer support through online platforms.
- Support digital marketing initiatives including social media, email campaigns, and paid advertising (Google Ads, Facebook Ads, etc.).
- Collaborate with internal teams to ensure cohesive execution of online strategies.
- Maintain and update e-commerce websites to optimize user experience and conversions.
- Prepare regular performance reports covering sales, traffic, customer behavior, and campaign outcomes.
- Diploma or Degree in Marketing, Business, E-Commerce, or related field.
- Minimum 2–3 years of relevant experience in e-commerce or digital marketing.
- Hands-on experience with Shopee, Lazada, and related backend systems.
- Proficient in tools such as Google Analytics, Google Ads, Facebook Ads, SEO platforms, Canva, and AI tools.
- Strong organizational and communication skills with attention to detail.
- Ability to work independently, multitask, and meet deadlines in a fast-paced environment.
- Fluent in written and spoken Mandarin to handle product content (e.g., Chinese Medicine) and communicate with Mandarin-speaking customers.
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