[ref. o82957002] Customer Service Operations Executive - Geylang
Work Location: Within walking distance of Little India MRT
Work Hours: Monday to Fridays, office hours
Background:
You will be part of a public sector organisation focused on national transport initiatives in Singapore. You will play a key role in supporting the roll-out of a new system that will serve the public. This role involves managing inbound feedback channels and performing data compilation and analysis to ensure smooth operations and informed decision-making.It is suited for candidates with prior experience in customer support and data handling, who enjoy both people interaction and back-end process work.
Responsibilities:
- Respond to public queries through inbound calls and emails in a professional and service-oriented manner
- Manage case logging and escalation within the newly implemented system
- Compile, verify, and analyse statistical data and service records
- Generate reports and highlight key operational trends to support planning
- Support the team with general administrative and operational duties
- Ensure accurate recordkeeping and follow-up for case closure and resolution
Requirements:
- Minimum Diploma or higher in any discipline
- At least 2 years of relevant experience in customer service and basic data analysis
- Proficient in Microsoft Office, especially Excel
- Detail-oriented, meticulous, and organised
- Strong verbal and written communication skills
- Able to multi-task and work independently in a fast-paced environment
Interested candidate, please click “APPLY” to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform — GO Mobile.
https://sg.go.persolkelly.com/job/apply/12973
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GOREF: 12973