Customer Service Executive (B2B/ Orders Processing) PW 63 - Choa Chu Kang

• West, 2 ways transport from Clementi MRT.
• Basic + AWS + VB
• 5 days (Mon - Fri)
• Support B2B clients/ corporate clients
• Orders processing

The position holder should also have a strong flair in dealing and resolving customers’ issues promptly.

• You’ll handle customers’ orders for piece parts and repair units.
• You’ll manage Turn Around Time (TAT) for repair units.
• You’ll monitor and follow-up sales & purchase order activities.
• You’ll handle customer complaints and provide necessary solutions to satisfy customer requirements.
• You’ll manage retrofit and warranty administration.
• You’ll generate reports and perform administrative duties.
• You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.
• You’ll fulfill “On Call” Duty (i.e.: AOG) if volunteer to be on standby. (Rotation basis)
• You’ll reduce the aging of un-invoice activities.
• Any other tasks as assigned.

• GCE A level or Diploma in Business Administration or similar discipline, with minimum 3 years of related experience in customer service
• Knowledge of BaaN software (or similar such as ERP, SAP)
• Good communication skills (oral and written) to interact with internal and external customers.
• Willingness to work a flexible schedule and may require working beyond the stipulated hours if situation dictates.
• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

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EA Personnel Reg No: R22111092