Customer Service Executive – Furniture E-commerce

• Work Location:

• Work Schedule:

• Job Responsibilities:
• Handle customer enquiries and online orders via phone, website, WhatsApp and email
• Respond to customer enquiries independently and professionally
• Manage complaints and feedback via calls or message
• Respond to customer queries on social media and assist with purchases
• Monitor and reply to customer reviews to maintain a positive brand reputation
• Perform ad-hoc duties assigned by the supervisor or manager

✅ Requirements:

• Minimum GCE ‘O’ Level qualification
• Good spoken and written English
• Fluency in Mandarin is an advantage (to liaise with Mandarin-speaking customers)
• Strong interpersonal and customer service skills
• Proficient in Microsoft Office and general computer systems
• Meticulous, organised, and proactive
• Team player with a positive, can-do attitude
• What We Offer:
• Basic salary: SGD 2,300 – 2,800 (commensurate with experience)
• Additional $100 monthly full attendance incentive
• Provide Annual wage supplement (AWS)
• Career development and training opportunities
• Staff purchase discount on furniture
• Long service awards
• Company uniform provided
• About Loft Home:

Loft Home (www.lofthome.com) is a growing online furniture retailer with a showroom in 5 Gambas Crescent. We pride ourselves on offering stylish, affordable furniture with excellent service. We’re now looking for a reliable and enthusiastic Customer Service Executive to support our online customers.

Ready to be part of our team?

Apply now from here or send your resume to [email protected]

Only shortlisted candidates will be contacted.