Senior Service Ambassador (Customer Service)

• Provide information to guests
• Ensure that Sentosa’s operating priorities of Safety, Courtesy, Show, and Efficiency are followed at all guest contact points.

JOB RESPONSIBILITIES

• Be customer-centric and provide outstanding guest experience to Sentosa guests.
• Be proactive and render assistance to guests.
• Render 1st aid when necessary.

• Ensure good housekeeping at all area. Defects to be reported to supervisor immediately
• Abide by SOP & guidelines.
• To be trained in 1st Aid & AED within 6 months of service
• Ensure all mandatory safety guidelines are adhered to (WSH, WAH, and other MOM guidelines)
• PPE (reflective vest) should be worn at all times

• Be punctual and responsible at all times.
• Adhere to company’s grooming standards and code of conduct.
• To ensure compliance of grooming standards and code of conduct.
• To practice good housekeeping.
• To work closely with team members and other colleagues

• Be up to date on the current promotions, events, happenings in Sentosa.
• Respond to urgent and crucial incidents and issues at all time.

• Work closely with other units on admission matters.
• Collaborate with various operation units in managing situation within the island.

• To be trained in the Carpark Operations as per carpark OJT manual.
• Rotate duties to be deployed as and when instructed by Supervisor.

• Provide admission services at vehicular entrance of the island.
• Handle POS system and be meticulous with all transactions.
• Responsible for collection of island admission charges based on vehicle type, time periods and services required;
• Cash management and compliance, including operating a cash register, NETS and credit cards equipment;
• Safeguard all revenue collection, float money and tickets as per SDC’s cash handling policies;
• Take part in guest engagement sessions
• Any other tasks, as per assigned.

• Candidate should ideally possess at least a GCE “N” level qualification or equivalent
• At least 6 months experience in frontline position
• Good communication skills and interpersonal skills.
• Customer-centric. Comfortable in frontline duties.
• Able to work on Weekdays, Weekends, Public Holidays and rotating shifts
• Ability to perform under pressure and enjoy working in a fast paced environment.
• Fluent in English and another language is advantageous
• Confident in performing transactions on POS system