Retail Associate | Changi Airport | Basic + Allowance + Commissions + Bonus

About the Role

As a Retail Associate at the Longchamp Airport Transit Store, you will represent the brand’s heritage of craftsmanship and timeless Parisian style. You will deliver exceptional customer service in a dynamic travel retail environment, support daily store operations, and contribute to achieving commercial goals.

Key Responsibilities

• Welcome and engage travellers professionally, ensuring a warm and positive service experience.
• Understand customer needs and recommend suitable products across leather goods, handbags, travel accessories, and seasonal collections.
• Build meaningful customer interactions that encourage repeat purchases and brand loyalty.

• Support store sales targets through attentive service and strong product knowledge.
• Represent the Longchamp brand with professionalism, confidence, and an appreciation for the brand’s heritage.
• Share information on travel exclusives, product features, and ongoing promotions.

• Perform cashiering duties and handle tax‑free transactions in accordance with airport retail SOPs.
• Maintain visual merchandising standards aligned with Longchamp’s brand guidelines.
• Assist with stock management, including receiving, replenishment, and inventory accuracy.
• Ensure the store environment remains organised and compliant with airport security requirements.

• Address customer queries and concerns professionally, escalating as necessary.
• Stay familiar with current collections, craftsmanship details, materials, and product stories.

• Preferably 1–2 years of retail experience, ideally in fashion, leather goods, or travel retail.
• Service‑oriented, proactive, and comfortable working in a fast‑paced retail environment.
• Able to work rotating shifts, weekends, and public holidays (airport operating hours).
• Strong communication skills and a genuine interest in delivering quality customer service.