Catering Assistant Operations Manager/ Operations Manager

Key Responsibilities:

• Supervise and manage a team of operations staff to ensure the highest level of efficiency in the delivery of services and SOPs to customers in accordance with the catering agreement or contracts.
• Plan, lead, and oversee the day-to-day logistics operations for catering events and deliveries.
• Schedule daily delivery routes and resolve delivery issues promptly.
• Work closely with Kitchen and Sales departments to address operational challenges, implement best practices, and maintain high standards of service.
• Oversee and monitor all operations and logistics for all catering events.
• Create, implement, and enforce best operational SOPs and hygiene standards.
• Manage manpower planning to suit different catering needs, including on-site deployment.
• Plan in advance for event requirements, including equipment, manpower, and fleet allocation.
• Supervise and manage the delivery team, warehouse staff, and part-timers for events.
• Ensure efficient warehouse operations, storage management, and equipment tracking.
• Coordinate vehicle clearance, repairs, and routine maintenance with workshops.
• Handle operational cost optimization for routes, manpower, and equipment usage.
• Maintain high efficiency and service standards in line with catering agreements or contracts.
• Positive problem-solving attitude and ensure smooth and timely deliveries.
• Enforce compliance with the mandatory hygiene standards and requirements.
• Ensure that kitchen operations meet delivery timeline and inventory integrity.
• Complete customer deliveries and requests and incident reporting if needed.
• Act as backup for other customer service and drivers during their absence.
• Responsible for team performance and discipline.
• Provide and coordinate ad-hoc emergency response support as needed.
• Any other ad-hoc tasks assigned from time to time.

• Proven experience in logistics or operations management, preferably in catering, events, or F&B industries
• Strong leadership skills with the ability to manage and motivate teams under tight timelines
• Excellent organisational, planning, and problem-solving abilities
• Proficient in scheduling, inventory management, and route planning
• Able to work weekends, public holidays, and flexible hours based on event needs
• Class 3 or higher driving license is an advantage