Application Support Engineer (Software / FinTech) - Geylang - ref. s40305823

apartmentScienTec Consulting placeGeylang scheduleFull-time calendar_month23/5/25

We are looking for an L1+L2 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users. Join our dynamic team and contribute to significant FinTech projects!

Competitive remuneration package (up to $4,000 + AWS + Variable Bonuses).
Hybrid working arrangement.
Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Work is arranged in a shift roster following a rotating 3-2-2-3 schedule.

Job Requirements:

Knowledge in some programming languages (JAVA) and software testing will be an added advantage.
Good verbal and written communication skills.
Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
Prior experience in supporting and troubleshooting web -based applications.
Experience in supporting FinTech-related software applications is an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to: Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532

ScienTec Consulting Pte Ltd – 11C5781

check_circleNew offer

Application Support Engineer - Hougang

apartmentAlwaysHiredplaceHougang, 6 km from Geylang

Issue Resolution: Troubleshoot and resolve product-related issues efficiently to minimize downtime. • Pre-Sales Support: Assist the sales team with product presentations, demonstrations, and technical guidance throughout the sales process. • Product...

thumb_up_altRecommended

Application Support Engineer - Geylang

apartmentMINDGRAPH PTE. LTD.placeGeylang

At least 3 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices. Has experience or knowledge on Incident and Problem management. Health check and monitoring production...

starFeatured

[ref. m4081000] Toa Payoh - Application Support Engineer (Software / FinTech)

apartmentScienTec ConsultingplaceToa Payoh, 4 km from Geylang

We are looking for an L1+L2 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users. Join our dynamic team and contribute...