Application Support Engineer - Hougang

Client is a leading automation company specializes in cost-effective motion control solutions, supporting OEMs with mechatronics expertise and fast time-to-market. They are committed to delivering high-quality automation systems that exceed customer and regulatory expectations.✈

Job Details:

• Financially Stable & Steady Growing company
• 5 days work week

Job Responsibilities:

• Customer Support: Deliver prompt and accurate technical assistance to customers via phone, email, or chat.
• Issue Resolution: Troubleshoot and resolve product-related issues efficiently to minimize downtime.
• Pre-Sales Support: Assist the sales team with product presentations, demonstrations, and technical guidance throughout the sales process.
• Product Expertise: Provide support across a range of solutions including HMI, SCADA, WMS, MES, Data Management, IIoT, and Fault-Tolerant Computer Servers.
• After-Sales Support: Offer technical assistance and backup services post-sale as needed.
• Training: Conduct training sessions for both customers and internal teams on product usage and best practices.
• Customer Feedback: Work closely with product and development teams to share customer insights and recommend enhancements.
• Technical Documentation: Respond to technical sections of RFPs/RFIs and support the preparation of proposals.
• Solution Development: Lead proof of concepts, design tailored solutions, and conduct technical workshops.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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