Reservations Officer/Executive - M Hotel Singapore

Position Summary:

Reservations Officer is responsible for handling and managing the whole reservations process and to assist Reservations Manager in maximising room sales revenue for the hotel by up-selling and promoting of various room facilities while maintaining a consistently high standard of customer service.

Responsibilities:

• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
• To take personal responsibility and initiative to resolve issues always clearly communicating with both customers and colleagues.
• To respond quickly and positively to changing requirements including the performance of any tasks requested.
• Establishes and maintains good relations with corporate accounts, travel agencies, airlines and other booking sources.
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
• Be understanding and supportive, encouraging and helpful to all.
• Maintain the reservations integrity - ensuring all information in PMS are accurate.
• Provides guests with the most accurate and up to date information at all times.
• To ensure Revenue strategies implemented are followed through.
• Ensuring that all reports are completed on time.