Customer Service Officer
About the role
Join Sasha Management Resources' dynamic team as a Customer Service Officer based in the Kembangan Region. In this full-time role, you will be the face of the company, providing exceptional customer service and support to our diverse client base.Your strong communication skills and problem-solving abilities will be instrumental in delivering a seamless customer experience. This role requires you to work in a 12-hour shift, where you will work for 3 days, and then have 4 days off, and vice versa.
What you'll be doing- Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions
- Handle customer complaints and concerns with empathy and professionalism, working to resolve issues
- Maintain detailed records of customer interactions and follow up as needed
- Collaborate with internal teams to ensure customer needs are met
- Identify opportunities to enhance customer satisfaction and suggest process improvements
- Adhere to company policies and procedures to provide a consistent customer experience
- Proven experience in a customer-facing role, preferably in a call centre or customer service environment
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to handle complex customer inquiries
- Adaptable and able to work effectively in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service and a passion for resolving customer issues
What we offer
At Sasha Management Resources, we prioritize the wellbeing of our employees. We offer a range of benefits, including:
- Competitive salary and performance-based bonuses
- Opportunities for career development and training
- Flexible working arrangements to support work-life balance
- Collaborative and supportive team environment
About us
SMR is a Muslim-owned employment agency in Singapore, dedicated to helping families find the right foreign domestic worker for their household needs. Our mission is to deliver exceptional customer experiences that build lasting relationships.With a strong focus on innovation and continuous improvement, we are committed to empowering our employees and helping them thrive in their careers.
Apply now to join our team as a Customer Service Officer and be a part of our exciting journey!
** CEI is not needed for an interview. However, you must attain CEI before starting work with us :)
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