Customer Service Ambassador

The 67 Pall Mall Customer Service Ambassador will greet and welcome guests and Members appropriately, guiding them correctly to their desired destination.

• Understanding of the booking system to confidently make reservations for the Members.
• Confident communication via phone, email, or in person.
• Polite and friendly greeting of incoming guests.
• Showing the guests to their table once it is ready, seat them.
• Ability to liaise between the diners and other members of the staff to ensure the customer receives satisfying service.
• Drawing up booking schedule sheets
• Completing daily reports
• Minor cleaning duties of the reception area.

• Good customer service skills, honesty, and reliability.
• Previous experience of working with the public, particularly in a customer service role.
• Have a polite and helpful manner.
• Have a smart personal appearance.
• Be well organised.
• Be reliable and responsible.
• Use initiative for recognizing when additional tasks need to be done.
• Can work well alone and in a team.
• Can deal with busy times calmly and professionally.

(We regret that only shortlisted candidates will be notified.)