Toa Payoh - Clinic Manager

Clinic Manager (Singaporeans only)

• Responsible for management of day-to-day operations of all clinics to maintain optimal operating function

• Manage the day-to-day operations of the Clinic
• Ensure a consistent high level of service and clinical standards are maintained in the clinics
• Registration of patients, scheduling appointments, dispensing medications and consumables and payment collection
• General administrative duties in the clinic
• Updating of medical billings/invoices
• Responsible for monthly stock taking of drugs and consumables
• Assisting Doctor in providing treatment and medical examination
• Assist in planning and executing action plan to improve the service and clinical standards
• Examine and resolve complaints when needed
• Identify areas for improvement and engage in work process improvement projects to improve service quality and patient satisfaction at clinic level
• Support the management in operational plans of the clinic which includes preparing and analysing performance data of the clinic
• To undertake any other ad-hoc projects or any other responsibilities and assignments as assigned by the Management
• Willing to work shifts (morning / afternoon / night shift)
• Proficiency in Mandarin is essential for effective communication with Chinese-speaking patients.

Requirements:

• A minimum of 3 years’ experience working in a clinic environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Good customer service and people skills required
• Willing to work on weekends & public holidays

NOTE: Only shortlisted candidates will be contacted