Assistant Manager/ Senior Associate, Workers' Engagement & Feedback Management

Company description:

CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job description:

You will need to develop and roll out platforms to engage with and build trust with the construction workforce, and will be expected to facilitate engagement sessions, manage feedback channels and handle related follow-throughs with internal and external stakeholders.

• Plan, organise and facilitate worker engagement activities, and manage safe, open and approachable communication channels for the construction workforce to provide feedback.
• Build rapport and maintain regular communication with workers in a respectful, empathetic and culturally sensitive manner.
• Collect, analyse and synthesise workers' feedback related to safety, welfare, and living and working conditions to identify improvement opportunities.
• Coordinate with relevant stakeholders, including contractors and dormitory operators, to share feedback and track follow‑up actions to closure, with proper documentation for audit purposes.
• Verify effectiveness of follow‑up actions, including checking back with workers to confirm outcomes where appropriate.
• Liaise with external stakeholders such as NGOs and government agencies to support outreach initiatives (e.g. welfare talks and engagement activities).
• Support the planning and execution of welfare initiatives and engagement events to enhance workers' wellbeing.
• Prepare reports, summaries and presentation materials on engagement outcomes, feedback trends and case status for management review.
• Perform other duties related to workforce engagement, welfare and community‑building as assigned.

• Degree in any discipline; background in administration, operations or contractor management is preferred.
• Prior experience managing a construction workforce or a large frontline workforce is an advantage.
• Strong interpersonal and communication skills, with the ability to engage individuals from diverse backgrounds.
• Comfortable engaging workers on‑site in an operational environment.
• Empathetic, patient and approachable, with a genuine interest in workforce wellbeing.
• Well‑organised and detail‑oriented, with the ability to manage multiple issues and stakeholders concurrently.
• Able to prepare reports and maintain proper documentation.
• Self‑driven and able to work independently as well as collaboratively in a team.
• This is a contract position