Import Assistant Manager

Salary: S$4,000 - S$5,000

Our client has a global reputation in the logistics industry, providing comprehensive distribution services including air, cargo freight and regional land transportation. They are looking for an Import Assistant Manager.

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

• AWS
• Variable Bonus
• Annual Leave 14 days (max 21days)
• Medical Leave
• Medical Benefits

• At least 3 years of supervisory experience in airfreight import customer service or operations
• Hands-on experience using the CargoWise system (CW1)
• Strong knowledge of airfreight import processes, documentation, and customs requirements
• Strong problem-solving and decision-making skills and and leadership capabilities with the ability to support operational improvements
• Effective communication and interpersonal skills to ensure smooth team and customer interactions
• Ability to motivate staff and maintain consistent service quality

We regret that only shortlisted candidates will be notified.

Recruitment Licence: 12C5051