Executive Officer (Process Improvement) @ Geylang Bahru / Up $4800 - Toa Payoh
Leading Utilities Group company
Duration: 12 months extendable/convertibleWorking Location: Kallang Sector
Working hours: 08.30am – 6.00pm (Monday to Friday)
Job Responsibilities
Core Operations- Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
- Maintain and update the resident database, including onboarding, sign-ups, and cancellations.
- Process contractor invoices and ensure timely payments.
- Manage invoicing and collection of payments from residents.
- Prepare management reports and dashboards to track operational performance.
- Analyze data trends to identify areas for improvement and support strategic planning.
- Administrative & Project Support
- Assist the management team with project coordination and administrative tasks.
- Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.
- Lead the transition of the billing process to reduce manual intervention and optimize manpower.
- Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity
- Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.
- Ensuring regulatory and operational compliance
- Driving continuous improvement
- Minimum 3–5 years of experience in administration, backend operations and process improvement
- Proven experience in defining, mapping and maintaining process frameworks
- Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI
- Experience using Salesforce for resident or customer relationship management.
- Familiarity with ServiceNow for workflow automation, ticketing, or service management.
- Comfortable working with data visualization tools and enterprise systems.
- Meticulous and organized, with a strong attention to detail.
- Analytical mindset with the ability to interpret data and generate insights.
- Proactive and resourceful, able to work independently and collaboratively.
- Excellent communication and interpersonal skills
- High integrity and commitment to governance and compliance.
- Ability to work independently and as part of a team
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.
Contact number: 9154 2691
We regret to inform that only shortlisted candidates will be notified.
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