[ref. z8759721] Operations Specialist / Senior Operations Specialist - Geylang
Job Summary
This an amazing career opportunity to join the pioneers of the international high-net-worth life insurance industry! We’re looking for a detail-oriented individual to join our fast-paced and dynamic Operations department.
In this role you will manage our email mailbox, handle intake functions of new business submissions, case rework, enquiries, review client due diligence documents, applications submissions, and assist with policy issuance and assembly. You will collaborate with various internal stakeholders including Underwriting, Partnership and Business Development, and Compliance.
Accuracy in data input and good time management are key to success in this role. Excellent communications skills are a must as we strive to be the service provider of choice for Distributors and Clients.
Key Responsibilities- Mailbox management: ensure incoming emails are reviewed and routed to the right business unit for processing promptly
- Intake: ensure incoming emails are worked and routed in a timely manner in accordance with our service standards
- Case setup: data input case records on our systems and index documents to for easy access for our Underwriters
- Client Due Diligence: demonstrate proficiency in our AML/CFT procedures, perform name screening and review hits
- Policy issuance: aid our Distributors to ensure their submissions are in good order for policy issuance
- Education: Bachelor's degree or equivalent industry designations
- Experience: At least 3 years of hands-on experience in life insurance operations, preferrable in the high-net-worth market. You should be able to demonstrate a proven track record of streamlining operations and driving efficiency.
- Skills: Accuracy in data input, detail-oriented with an eye for details, excellent communication, strong time management and ability to multi-task
- Mindset: Innovation passion for process improvement and a pro-active, can-do attitude.
- Meticulous and detail-oriented
- Data input accuracy
- Strong time management skills
- Excellent communication skills
- Ability to multi-task