Operations Executive / Senior Operations Executive (Environmental Cleaning) - Toa Payoh

Job Summary:

We are seeking dedicated and organised individuals to join our operations team in the environmental cleaning sector. The Operations Executive / Senior Operations Executive will be responsible for coordinating daily cleaning operations, manpower deployment, and client servicing to ensure efficient and high-quality service delivery.

Key Responsibilities:

• Plan, coordinate, and manage day-to-day cleaning operations across multiple sites.
• Assign tasks and optimise manpower and equipment deployment based on site requirements.
• Prepare cleaning schedules (including periodic and ad hoc services) and ensure proper execution.
• Maintain good relationships with clients, ensuring consistent service levels and handling service feedback professionally.
• Act as a liaison between clients and internal departments to resolve operational issues promptly.
• Prepare and submit monthly reports, including attendance tracking and cleaning progress updates.
• Prepare quotations for additional services requested by clients.
• Record and maintain accurate documentation, including job completion forms and attendance records.
• Attend weekly internal meetings and, if required, draft meeting minutes.
• Support site inspections and audits as required.

Additional Responsibilities for Senior Operations Executive:

• Oversee multiple sites or large-scale contracts with minimal supervision.
• Mentor and support junior operations staff.
• Drive continuous improvement in operational processes and service quality.
• Liaise with management on resource planning and project execution strategies.
• Take the lead in resolving escalated issues or client concerns.

Requirements:

• Minimum 2 years of relevant experience in cleaning services or operations management.

• Strong interpersonal and communication skills (written and verbal).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work independently, handle multiple tasks, and meet deadlines.
• Experience in meeting minutes writing is a plus.
• Team player with a problem-solving mindset.

Key Skills:

• MS Office (Excel, Word, Outlook)
• Operations & Manpower Coordination
• Customer Service & Client Management
• Report Writing & Documentation
• Meeting Minutes Writing (preferred)
• Leadership (for Senior Executive)