Inside Sales Engineer- Global leader in Measurement Instrumentation - Choa Chu Kang

Bonus: Performance Bonus

• The Internal Sales Engineer works closely with External Sales members as one of the main contacts for customers regarding product, project & services inquiries. This role involves managing customer inquiries, preparing quotations, ensuring smooth coordination with other departments and maintaining strong customer relationships.
• This role will be based in Singapore, is part of the Sales Department ( Inside Sales Team ) and reports to the Customer Experience Manager.

The main tasks and responsibilities are:

• Partner closely with all stakeholders to serve customers effectively and meet team sales targets.
• Respond promptly to customer inquiries via phone, email, or other communication channels.
• Build and maintain long-term relationships with customers.
• Promote Digital Sales business

• Coordinate with external sales teams to close sales opportunities.
• Prepare and follow up on quotations and proposals.
• Work with External Sales to ensure correct pricing, delivery timelines, and terms arrangement with customers.
• Verify customer Purchase Orders, convert quotations into sales orders, and process orders using the SAP system.
• Collaborate with the supply chain and operations teams to ensure timely delivery of products and services.
• Monitor and update customers on order status and delivery schedules.

• Work with Sales teams, Service, Finance and Supply Chain departments to gather necessary input for quotations.

• Understand and interpret technical requirements for products, projects and services.
• Liaise with Application Consultant teams to provide accurate solutions to customer enquiries and challenges.

• Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.

• Perform any other tasks required by the Company to support its business strategy.

• Diploma or Degree in any Engineering related discipline or equivalent
• Minimum 2 years’ experience as Internal Sales or Project Proposal
• Relevant process automation or related industries experience
• Experience in Instrumentation and Automation/Control Engineering environments (Would be an advantage)
• Relevant Technical knowledge (Would be an advantage)
• SAP / Salesforce Lightning System knowledge (Would be an advantage)
• Enthusiastic, dynamic, and customer-oriented personality
• Systematic and meticulous
• Strong ability to work effectively within a team environment
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Excellent communication skills, both written and verbal

Working hours: Mon to Fri, 8:30am to 5:30pm