Customer Service Executive

The Customer Service Executive is responsible for supporting the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner.

Key Tasks and Responsibilities:

• Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Sales Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule. Responsible for all sales/customer support activities and oversee daily order processing;
• Communicate both with internal and external customers i.e. updating customer on delivery schedule. Support the Sales Team to ensure that customers are well assist all enquiries are responded in timely manner. Handling all customer complaints and addressing the same professionally and instantly;
• Up-Selling actively promote associate products when responding to customer’s enquiry;
• Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
• Customer Database Management registering new customer, update customer information, generating quotation / pricing proposal to client, ensuring data integrity in the platform.
• Customer Logistics Management: Project Logistics starting with opening LC, all commercial formalities as per the customer Purchase Order for the product underlined and co-ordinate with Purchase & Logistics team for effective and timely deliveries to their warehouse| Construction Site;
• Bethe key coordinator for advance information to Project/ Operations Teams for Site installation basis Logistics flow communication from Purchase/ Logistics team;
• Up-keep of clients database and update and maintain proper filing system to ensure documents are traceable in an efficient manner;
• It is not possible to enumerate all duties, but your scope covers all Sales Support and Customer Service related responsibilities. Your duties will also extend to other departments as and when required;
• The management reserves the right to alter and/or assign further duties from time to time which are not computed in this job description.

Key functional competencies and relevant experience:

• Graduate Degree/ Diploma (Any discipline) together with relevant experience;
• Some working experience would bean advantage, including hands-on and report/document writing;
• Exposure to Multinational Culture | Work-environment;
• Coordinating with internal Sales Team and with Project| Construction Sites for specific activities;
• Confidence to handle Internal | External Customer Complaints over email/ phone/web interface;
• Synergize with other team members to make sure customers are handled in a professional and friendly manner.
• Great attitude who embraces every situation with enthusiasm and Customer centric approach;
• Good interpersonal skills and the ability to interact with all levels of people in a professional manner;
• Hands On approach to any Challenges and ability to resolve issues or flag reoccurring issues;
• Good and effective communication skills, able to read, write and converse in English;
• Goal oriented, analytical, self-motivated, confident, proactive and initiative. The ability to be flexible, decisive and quick-thinking;
• Knowledge of ERP system would be advantageous.
• Resonate with Leviat Values including safety aspects.
• We are committed to building an organization where Inclusion & Diversity is a core values.