Customer Support Administrator (Automotive Industry) | $2600 Basic + VB

• Working Location: Alexandra
• Working Days/ Timings: Monday to Friday, 8.00am to 6.00pm (may OT, not often)

Responsibilities:

• Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
• Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
• Responsible for incoming mails, parcels and payment collections at the counter.
• Manage the preparation and filing of monthly report.
• Coordinate with shuttle service on picking and sending customers to assigned destinations.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness and tidiness.
• Assist Service Advisors in daily operations comprising the followings:

o Responsible for checking of service/recall campaigns for customer’s vehicle.

o Parts ordering via Purchase Requisition and coordination when parts arrive.

o Making quotations to customers for service jobs.

o Opening Purchase Orders.

o Preparing invoices after job completion.

o Pickup and delivery arrangement.

o Monitor and track the Parts-Arrived-But-Outstanding-Jobs.

o Call and follow-up with customers on NPS survey.

o Keep records of warranty job orders handed to warranty department.

• Perform general, administrative and ad-hoc duties as assigned

Requirements:

• Minimum GCE ‘O’ level / Diploma Holder.
• At least 2 years of Customer Service experience