Case Management Officer, Inclusive Education

Key Responsibilities:

• Facilitates parents’ understanding of programme and triangulates information with recommendation(s) from stakeholders
• Collates and consolidates all information about the child and family from relevant stakeholders to provide profile of child through all settings.
• Participates in case discussion by providing information about child and family strengths and needs and identifies possible care plans required for the child and/or family
• Collaborates with all caregivers/educators of child (including parents/caregivers, teachers and stakeholders) to support child and family development (e.g., organizing and/or participating in case discussions with multi-disciplinary team)
• Completes documentation (e.g. case notes) accurately and communicates information effectively to relevant professionals and perform any other administrative support duties / work functions/ tasks related to maintaining and sustaining case work supporting systems
• To undertake, perform or participate in any other executive work assigned by PCF Management
• Document and maintain case files.
• Identify service gaps in response to client needs and make recommendations to improve service provision of programs.

Casework Evaluation:

• Undertake and perform any other administrative support duties/work functions/tasks related to maintaining and sustaining case work supporting systems.
• Participate in intra-case conferences as part of a multidisciplinary team.
• Assist in the development of programs and conduct basic analysis of the data collected.

Casework Intervention:

• Understand relevant agencies offering and tap on community resources to provide intervention support to clients.
• Provide necessary support for families by bring together resources
• Monitor progress and document
• Collaborate across disciplines and sector to bring about change to benefit families

Professional Development:

• Develop professional and engaged relationships with clients and significant others and gather relevant information from clients.
• Participate in professional sharing during monthly meetings.
• Engage in learning opportunities (e.g., participate in community of practice meetings to develop skills and capabilities).

Job Holder Requirements:

• Relevant Diploma related to child development or customer service from an accredited institution
• 3 years of prior working experience in a related field
• Comfortable working independently as well as part of a team, being both client-centred and service-oriented
• Works with ease in an interdisciplinary team, including nurses, therapists and early childhood educators
• Adaptable in a fast-paced environment, with good written and verbal communication skills
• Possessing excellent communication skills, being patient and empathetic, and having the ability to handle stressful situations calmly.
• You should also be organized, detail-oriented, and able to work independently or as part of a team.
• Desires to participate in shaping an early childhood social work intervention model

We regret to inform that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).