Full-time Airport Customer Service Assistant/Basic+Shift Allowance/Up to $2,500

Our client is a leading global aviation services provider supporting airport and airline operations.

• Provide frontline customer service support at airport check-in counters
• Verify passenger identities and travel documentation including passports and visas
• Assist passengers with special needs and provide support during irregular flight operations
• Handle customer enquiries and issues related to automated check-in systems
• Process passenger documentation accurately and efficiently
• Ensure compliance with workplace safety and security procedures, and report any breaches when necessary
• Coordinate and manage boarding gate operations to ensure smooth and timely flight departures
• Monitor boarding activities, boarding sequences, and hand baggage collection in accordance with airline requirements
• Ensure accurate reconciliation of boarding passes, passenger manifests, and boarding figures
• Carry out airline-specific boarding announcements and procedures
• Update flight information on gate display systems to keep passengers informed
• Liaise closely with operations teams regarding passenger offloads, no-shows, and baggage handling arrangements
• Operate passenger loading bridges safely for arriving and departing aircraft
• Maintain communication with airline representatives and flight crew on operational updates
• Support any additional operational or ad-hoc duties assigned by management

• Minimum GCE N Levels or equivalent and above
• Prior customer service experience will be advantageous
• Comfortable working rotating shifts, including weekends and public holidays
• Service-oriented with strong communication and interpersonal skills
• Able to handle passengers professionally in a fast-paced airport environment
• Physically fit to assist with passenger baggage when required