Singapore - Client Relationship Manager -Retail , Consumer Goods, Manufacturing , Logistics

Client Relationship Manager, Product & Resources Summary of Role

• As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant.
• You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and profitability of these accounts.

• You will work with delivery teams to maximize renewa

• As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant.
• You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and profitability of these accounts.

• You will work with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met.
• The selected individual will work towards establishing a positive client experience through managed delivery excellence.
• This is a highly visible role, providing challenging and high growth opportunities.

• Serve as the primary management contact and client liaison as a trusted advisor with CXOs and other key stakeholders.
• Responsible for managing the accounts' P&Ls, business planning and budgeting
• Drive account mining / penetration strategies and actively manage pipeline for growth and development of the accounts / portfolio.
• Negotiate commercial terms of engagements.
• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
• Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met.
• Provide thought leadership and innovation in managing strategic customers.

• 10+ years of experience in account management, domain consulting, business development activities in IT service industry with proven track record in managing global and local clients.
• Seasoned business development professional with excellent track record in managing, retaining and developing business
• Strong knowledge of ASEAN market across technology and business segments
• Having experience in Retail, Consumer Goods, Manufacturing and Logistics sectors will be a beneficial asset.
• Experience and knowledge in latest digital innovations and experience in selling transformational solutions
• Experience in an onsite / offshore model will be advantageous.
• Strategic thinking, confident and the ability to plan ahead and stay the course
• Proven track record of improving business performance and winning deals
• Experience navigating in a large organization and working in a multi-dimensional matrix
• Ability to work with multicultural and geographically distributed teams.
• Should be a team person and able to lead different teams to a common goal.
• Strong negotiation, communication and facilitation skills.
• Diligence and sound work ethics are highly valued.