[ref. e85883304] Sales Administrator

Job Summary

Collaboration with Marketing & Sales, Quality Assurance, and Closing teams is essential to deliver excellent customer service.

Core Work Activities

Contract Creation:

• Ensure all required documents are received and signed before contract creation.
• Verify completeness and accuracy of Purchase Summary Worksheet and Contract documents.
• Follow procedures for identity verification and compliance checks.
• Produce accurate contract documents promptly and communicate any issues to Sales Management.
• Maintain and update contract information as per SOP.

Post Contract Creation:

• Obtain all necessary approval signatures before submitting contracts for closing.
• Prepare Sales Conversion Report and related documents for contract conversion.
• Scan Sales Reconciliation report and other documents to Documentum.
• Prepare contracts for closing and collaborate with Sales and Closing teams.
• Maintain Unclose Aging Report and review with Sales/Finance teams bi-monthly.
• Manage various payment methods and verify payment status with Finance team.
• Ensure accuracy of payment details and update payment records daily.
• Confirm payments with purchasers and update TSW and Sales Reconciliation report.
• Send payment confirmation emails to purchasers after successful transactions.

Contract Cancellation:

• Prepare Cancellation Form for cancelled contracts and attach necessary email correspondence.
• Obtain approval signatures for cancellations before initiating refund process.
• Update refund transactions and contract status in TSW and relevant reports.
• Scan all cancelled contracts to Documentum.
• Inform Sales and Finance team about cancelled contracts.

Weeks Enrollment:

• Ensure tour sheet is signed by purchaser before generating correct documents from OTM system.
• Obtain purchaser's signature on enrollment documents before sending to US team for execution.
• Record Week Enrollment and CPOP Termination report.

Other Duties:

• Provide Sales Admin support to other sites as required.
• Provide Daily Gross Contract Volumes Report to Reception Department and Phuket Sales Management Team.
• Record "Contract Timing" for Sales Manager during weekly catch-up meetings.

Candidate Profile:

• Minimum Diploma or higher education.
• Experience in Sales Administration/Operations required.
• Ability to work flexible hours including weekends and nights.
• Experience in fast-paced business environments preferred.

Operational Hours:

• Wednesday to Friday: 4:00pm to 12:00am
• Saturday & Sunday: 12:00pm to 8:00pm

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.