Food services crew leader

Job Description:

• Lead a team of food service crew members in daily operations, including food assembly, portioning, packing, and customer service.
• Assign tasks and manage shift schedules to ensure smooth workflow and timely order fulfillment.
• Monitor food quality, portion consistency, and presentation standards before items leave the central kitchen or service counter.
• Enforce food safety and hygiene protocols, including proper handwashing, glove use, surface sanitizing, and temperature checks.
• Train new crew members on standard operating procedures (SOPs), equipment use, and safety guidelines.
• Assist in inventory checks for ingredients, packaging, and cleaning supplies; report shortages to supervisor.
• Handle basic customer inquiries or complaints professionally, escalating issues when necessary.
• Maintain a clean, organized, and safe work environment; ensure all equipment is properly cleaned and stored after shifts.
• Complete daily paperwork including production logs, temperature records, and waste reports.

Requirements:

• 1+ years of experience in food service, fast food, or catering environment, with at least 6 months in a lead or trainer role.
• Basic knowledge of food safety principles (e.g., HACCP, ServSafe, or local equivalent) is preferred.
• Ability to stand, walk, and lift up to 15–20 kg throughout the shift.
• Strong communication and teamwork skills; able to give clear instructions under pressure.
• Reliable, punctual, and detail-oriented with a focus on consistency and cleanliness.
• Flexibility to work mornings, evenings, weekends, or holidays as needed.
• High school diploma or equivalent; food handler certification is a plus.