Senior Sales & Marketing Executive

The incumbent also provides leadership and guidance to the Sales & Marketing team, supporting team performance and ensuring service excellence.

Key Responsibilities

• Manage day-to-day client relationships within assigned portfolio
• Address client inquiries, issues, and complaints promptly and professionally
• Serve as the primary contact for operational and commercial matters

• Prepare, review, and issue quotations and proposals
• Follow up on leads and convert prospects into customers
• Drive bedspace sales and support occupancy targets

• Manage contract renewals and extensions under Sales & Marketing Director’s guidance
• Ensure timely execution of agreements and compliance with contractual terms

• Identify upselling or cross-selling opportunities
• Support marketing campaigns by providing client feedback and market insights

• Maintain accurate client records and update CRM with sales progress
• Prepare and issue contracts, renewals and tenancy agreements
• Track and manage documentation workflow
• Coordinate with Finance on invoicing, billing cycles and credit notes

• Compile and maintain weekly, monthly, and ad-hoc sales reports (based on frequency required)
• Track sales performance metrics such as occupancy rates, client renewals, and new sign-ups
• Provide data analytics support to aid performance reviews and forecasting

• Support the dormitory handover process by coordinating with Operations teams
• Ensure all relevant documents (eg. client ID, tenancy lists, check-in forms) are properly filed and completed

• Provide guidance and support to Sales & Marketing Executives
• Monitor team workload and ensure timely follow-up on client matters
• Promote collaboration between Sales, Operations and Finance team
• Assist Sales & Marketing Director in implementing processes and improving team efficiency

• Minimum ITE, Diploma, or Degree in any field; Business Administration or related disciplines preferred
• Candidates with strong relevant work experience may be considered in lieu of formal educational qualifications
• Minimum 2–5 years of relevant work experience, preferably in Singapore
• Proven sales experience in property, construction-related products, or built environment sectors preferred
• Experience in hospitality, serviced apartments, dormitory, or student hostel industry would be an advantage
• Prior experience in a team lead or supervisory role, or demonstrated leadership potential
• Strong communication, interpersonal, and negotiation skills
• Ability to multitask and prioritise effectively in a fast-paced environment
• Familiarity with market research, data analysis, and reporting
• Proficient in Microsoft Office Suite